SAA Store Policies
Shipping & Delivery Policy
All products ordered from the Spondylitis Association of America are fulfilled at our headquarters located at 16360 Roscoe Blvd. Ste 100 Van Nuys, CA 91406. Items are sent via US Mail either First Class or Priority. Most orders are shipped from our office within two business days, but we ask customers to allow up to two weeks for delivery, especially with international orders.
Please feel free to contact us if you have any questions about your purchase. Our toll-free number is 800-777-8189 and SAA's knowledgeable staff members are available Monday through Friday between the hours of 8:00 and 5:00 Pacific Time. You can also email us at firstname.lastname@example.org.
Returns & Cancellation Policy
We do accept cancellations or returns if an item is damaged during shipping or your products did not arrive as originally ordered.
For a cancellation of an order that has not yet arrived, we ask you contact us with one business day of placing the order since some products are shipped the same day the order was received. If your order has already shipped, we will do our best to accommodate your request.
Please note that in most cases, donations and memberships are nonrefundable. In the case of a duplicate donation or membership, we will normally be able to refund the second charge within one business day.
If you wish to return or cancel your order, please contact us at 800-777-8189 or email us at email@example.com. We will do our best to get back to you in one business day.